- Quality: Universalia is committed to providing high quality services and products that conform to professional standards and satisfy our own high quality control standards.
- Teamwork: Universalia believes that strong teamwork directly contributes to client and staff satisfaction. Teamwork means bringing together people with complementary skills and personalities, and maximizing their combined talents.
- Innovation: Universalia believes that continuous innovation in our products and services will set us apart from our competitors. We are always in search of better solutions – we do not assume that the ‘old way’ works.
- Profitability: Universalia believes that strong profitability is necessary. Profitability means generating sufficient funds for investment in innovation and product quality to keep our clients satisfied, and for providing competitive salaries, incentives, and rewards for Universalia employees. It also means offering a good return on investment to Universalia’s owners to ensure the firm’s long-term financial viability.
- Social Responsibility: Universalia acts in a socially responsible way not only with its clients but also with its employees, associates, shareholders and the communities in which we work and live. Universalia staff volunteer their time with various local and international organizations.
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At Universalia, we are driven to exceed our clients' expectations for value and services.
Our social responsibility is manifested by our participation in many organizations and associations:
Marie-Hélène Adrien, Universalia's President, is also president of the International Development Evaluation Association (IDEAS).
Geraldine Cooney is on the board of the National Capital Chapter of the Canadian Evaluation Society (CES).
Universalia partners contributed to the creation of the Canadian Association of International Development Consultants (CAIDC) and are still active on the Board.
Our staff members are involved in various community associations and organizations.